Introduction PROMPT NZ Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information, including the personal information you record in your PROMPT account at www.prompt.world (Website). This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz. Changes to this policy We may update this policy from time to time, by uploading a revised policy onto the website at www.prompt.world (Website). The change will apply from the date that we upload the revised policy. This policy was last updated in March 2023 Who we collect your personal information from We collect personal information about you from: you, when you provide that personal information to us, including via the Website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products; third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly. How we use your personal information We will use your personal information: to verify your identity; to provide services and products to you; to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose); to improve the services and products that we provide to you; to undertake credit checks of you (if necessary); to bill you and to collect money that you owe us, including authorising and processing credit card transactions; to respond to communications from you, including a complaint; to conduct research and statistical analysis (on an anonymised basis); to protect and/or enforce our legal rights and interests, including defending any claim; for any other purpose authorised by you orthe Act. Disclosing your personal information We may disclose your personal information to: your lawyer as nominated by you within your PROMPT account; your Personal Representatives as nominated within your PROMPT account, for example the executor of your Will or an attorney under an enduring power of attorney; our third party payment facilitator ‘STRIPE’ (which is based in Ireland/America) for the purposes of collecting payment from you; any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the Website or other services and products (who shall be subject to confidentiality contracts with us); a credit reference agency for the purpose of credit checking you; other third parties (for anonymised statistical information only); a person who can require us to supply yourpersonal information (e.g. a regulatory authority); any other person authorised by the Act or another law (e.g. a law enforcement agency); any other person authorised by you; a business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand. Protecting your personal information We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. It is your responsibility to ensure your password strength and security are maintained. We recommend regularly updating your password. Accessing and correcting your personal information It is your responsibility to provide accurate information within your PROMPT account. If you wish to correct any mistake you have made entering your personal information, we encourage you to do so as soon as possible by accessing your PROMPT account and requesting the amendment. Storing your personal information Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside New Zealand. This may involve the transfer of your personal information to countries that have less legal protection for personal information than New Zealand. Deleting your personal information If you choose to cancel or delete your account, all of your personal information will be deleted from our database within a reasonable time, and we will cease to hold that information once it is deleted. The only exception to this will be if there are outstanding payments owing to PROMPT – in this case your information will be held for 3 months in order to restore payment through email notifications. If payment is not restored within that time the account and it’s information will be deleted. Deleting your account means your information cannot be restored if you later wish to create an account again. To delete your account and your personal information please email us at hello@prompt.world or follow the instructions under the ‘Account’ section of your dashboard on our Website. Disclosure of your personal information to PROMPT Partners If your PROMPT subscription is held by one of our PROMPT Partners, it is assumed that this Partner (Law firm) holds your current Will and hence your personal information will be disclosed to this Partner so that they can readily access your PROMPT account to better services your needs. If you wish to remove the Partners access to your PROMPT account, please email us at hello@prompt.world. Internet use We will take all reasonable steps to maintain secure internet connections and implement 2-step verification methods to ensure your identity and privacy and help mitigate any risk. Our privacy policy only applies to our Website. Should you follow any link to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information. Cookies We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the Website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the Website. We may collect technical information whenever you log on to, or visit the public version of, our Website. This may include information about the way users arrive at, browse through and interact with our Website. We use the technical information we collect to have a better understanding of the way people use our Website, to improve the way it works and to personalise it to be more relevant and useful to your particular needs. We may also use this information to assist in making any advertising we display on the Website more personalised and applicable to your interests. Contacting us If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@prompt.world.