At PROMPT we are committed to the security of your information. We use 2-factor authentication (2FA) as an identity and access security method, that requires 2 forms of identification before accessing your data. Find out more about PROMPT’s commitment to your privacy and data security in our PRIVACY POLICY.

Absolutely! PROMPT is the ideal tool as a quick reference to your affairs. You can also relax knowing that should anything happen all your information has been captured in your PROMPT summary. This summary can be emailed to anyone you trust and have nominated as your Personal Representative.

We are looking to develop an app version of PROMPT, but in the meantime know that the website has been formatted for easy viewing on your phone via your browser.

Yes – on the day you initially signed up and each year thereafter, your PROMPT annual subscription fee will automatically be deducted. You can manage your payment details within your PROMPT account.

Similar to Wills, PROMPT accounts can only be held by an individual.

PROMPT is a secure site, however we strongly recommend not including log in, password and security information. Sufficient information has already been captured within the mandatory fields for your Personal Representatives to know who to contact. PROMPT’s purpose is to direct loved ones where to look and what providers/companies to contact. Those providers/companies will then advise on their own processes in order to gain access.

If you wish to cancel your account you can do so under the Account section of your dashboard. Your information will be deleted as requested and you will no longer have a profile or be able to access your dashboard. If you were to then re-join PROMPT you would need to re-enter all of your details.

2 Factor Authentication (2FA) apps generate security codes for even greater protection to websites. To download a 2FA app, open the app store on your phone or device and search for ‘free 2FA’.  Choose one and install it. Once installed, open the app on your device and follow their instructions. You will most likely need to scan a QR code or similar to link your device. Once this is done, codes will automatically generate and you can enter these when logging in to your PROMPT account.